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  • What should I contact if the website does not work properly?

    Please email us at and we will be able to assist you.

  • How long can I receive my goods?

    We have well-prepared logistics  to ensure your shopping experience will  not impacted, normal delivery time frames will remain unaffected.

    Once you have placed your order, please refer to the checkout for reminding delivery ,and also confirm your shipping address.

  • Do I need to pay the return fee?

    if there are any quality problems,jcmall will be responsible for the return fee,otherwise,buyer should pay the return fee

  • What is your seven days return policy?

    1. within seven days (counted from the day the buyer received his goods, if the buyer,without any reason, apply to the seller for returning or replacing the commodities  within this seven days and the commodities are in good condition then buyer will be supported by our seven day return policy.

    The seven-day  starts from zero o 'clock  the next day after the buyer signs for the reception of their goods, this seven days include 168 hours. The time of the buyer signing for the goods is subject to the time of logistics signing for the goods.

    2. The commodities returned by the buyer shall be in good condition.

    Intact commodity means the commodity can maintain the original quality and function, including the new commodity , packaging, accessories and attached trademark tags, operating instructions, etc. The good condition of the goods shall not be affected if the buyer opens the package of the goods for inspection or conducts a reasonable and appropriate trial to confirm the quality and function of the goods. if the checking of goods is beyond the requirements of inspection and trial use, resulting in significant value degradation of the goods, then the goods shall be regarded as unsound goods.